Returns & Refunds Policy
Our Promise
DrinkSupermarket.com complies with all UK laws including the distance selling law. All parcels shipped by DrinkSupermarket.com are quality-checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Every bottle is shipped in a specially designed cardboard box that provides superior protection. DrinkSupermarket.com use the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.
If you have received a damaged; defective; incorrect; unwanted or short/out-of-date item, then see the options below.
Damaged or Defective Goods |
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it upon delivery. If you have opened the package, then the following procedure will apply:
1. Provide photographic evidence of all item(s) to our customer support team within 7 working days of the goods being delivered according to parcel tracking details.
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Incorrect Goods |
In the event of receiving an incorrect product, the following procedure will apply:
1. Provide photographic evidence of all item(s) to our customer support team within 7 working days of the goods being delivered according to parcel tracking details.
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Unwanted Goods |
You have up to 14 days from the delivery of your goods to return an unwanted product back to DrinkSupermarket. Even if the product you ordered is part of a multiple-item delivery.
You will be responsible for: 1. Not opening the container or removing any seals as part of the container
We will issue a refund, whether full or partial, to your original payment method or store credit to your account, within 7 working days of us receiving goods back to our address. We will not reimburse for the cost of sending back the goods.
Non-returnable Items 1. For health and safety purposes we are unable to accept returns on any soft drink, non-alcoholic beverages, or any other product less than 9% alcohol content.
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Out-of-date / Short-dated Goods |
In the event of receiving an item that is out-of-date or short-dated (30 days from the Best Before Date (BBD) or Best Before Enjoyment (BBE) date product, the following procedure will apply:
1. Provide photographic evidence of all item(s) to our customer support team within 7 working days of the goods being delivered according to parcel tracking details.
As a general rule with beverages, Best Before Enjoyment (BBE) does not mean the item is out-of-dated, it merely means that the item could possibly be passed its optimum taste but is still safe to consume. Refrigeration or careful storage will increase the longevity of products. For example, storing beer and red wine in a cool dark place.
Note: If the item you received was advertised as short-dated or was on promotion at the time of purchase, then we will NOT accept any returns or issue any refunds.
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Failed Deliveries / Non-Collected Items |
In the event your goods were not delivered because you had not collected them from the parcel depot or the goods were returned back to us due to incorrect delivery details being provided, then the following procedure will apply:
1. We will refund you back for the cost of the items received back at our address. You will not be refunded any shipping costs.
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These terms and procedures do not affect your statutory rights. For more information, please see our terms and conditions.