Delivery Information
Shipping Rates
DrinkSupermarket is proud to provide a comprehensive delivery service. We partner with reliable and trustworthy couriers including Royal Mail, DHL, FedEx, Yodel and Palletways who all ensure your parcel gets to you on time and with minimal hassle. All of our services are tracked and you will receive notifications about your delivery keeping you up-to-date.
Please note: For the most accurate delivery charges, place items in your cart and use our 'Estimate Shipping' tool found on the cart page
| Region | Miniatures / Bottles / Cases (£) | Free | Est. Delivery Time (working days) |
|
Most of UK Mainland (For BFPO, use postcode) |
< 2Kg from £4.95 > 2Kg from £5.95* |
Orders over £99 | 3-5 |
| Most of UK Mainland: Express 2-3 Working Days Next Working Day (Order by 2pm Mon-Fri) |
Express from £6.95* Express Bulk £49.99 Next Working Day from £7.95* Next Working Day Bulk N/A Next Working Day By 12pm from £9.95*
|
N/A | 1-3 |
| Warehouse Collection London postcodes only |
£0.00 | Yes | 0-1 |
| Isle of Wight (PO30-PO42) | From £11.95* | N/A | 3-7 |
| Scottish Highlands & Islands postcodes: AB30-AB49, AB55-AB56, FK17-FK29, HS, IV, KA27-KA28, KW, PA20-PA49, PA60-PA78, PH, TR20-TR29, ZE Isle of Man, Isles of Scilly, Channel Islands (including Jersey & Guernsey) |
From £7.95* |
N/A | 3-7 |
| Northern Ireland (BT) |
From £11.95* |
N/A | 3-7 |
| EU Countries | N/A | N/A | 5-7 |
| Rest of World | N/A | N/A | 5-7 |
Please Note: Due to the nature of the goods we supply, any package large or small must require a signature upon receiving the goods.
* Shipping rates are calculated based on the weight of goods ordered. When checking out, the final shipping price will be given. You can use the 'Estimate Shipping' tool on the shopping cart page for an accurate quote. All shipping charges are in GBP and inclusive of VAT.
WHO WE SHIP WITH
We understand its important for you to know who your order is being shipped with, that's why we've partnered with the most reliable couriers on the market. All of our couriers are highly-rated and will provide you with a notification as to when your delivery is due. Whilst we don't provide you with the option to choose the courier, you can be rest assured that our system will automatically assign the courier based on what you've ordered, when you require it and the overall weight of goods ordered. You will find further information, regarding your delivery experience, below.
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 |
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|
Next Working Day & Express Some Standard 3-5 Days International |
Some Express Some Standard 3-5 Days Highlands, Isles, Northern Ireland and remote |
Some Express Some Standard 3-5 Days Some small packages |
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Personalised Delivery for London Postcodes |
Small Standard 3-5 Days Highlands, Isles, Northern Ireland and remote |
Bulk Orders |
FREE DELIVERY
Free delivery is available to all UK mainland customers who spend over £99 (inc VAT). Simply select the option on checkout and we'll ship your order on our standard 3-5 working days service. For non-Mainland and Highlands deliveries, there are no free shipping options.
WAREHOUSE COLLECTION
Warehouse collections are currently available for London customers only. Before collecting your order please await the "Your order is ready for collection" confirmation which will be sent by email. This contains all the information you need to collect your order. Without this notification being sent, your order will NOT be available for collection. You can contact our customer support team for further assistance.
Upon collection you must present the "Your order is ready for collection" email and photo ID, failure to produce these will result in a failed collection.
Collection times are strictly Monday - Friday, 10am to 4pm, excluding public holidays. Failure to collect your order within 14 days of being notified that it is ready for collection will result in your order being refunded in full.
SIGNING FOR DELIVERIES
The couriers we use to deliver goods to your door, may ask you to sign for your goods and may also take a picture of the delivery which will act as "proof of delivery". Not all deliveries will require a signature, as this will be dependent on circumstances such as a request to leave in a safeplace, or collection from a pick-up location. The courier drivers are not permitted to enter your home or property.
Our courier partners may make a maximum of 3 delivery attempts before returning items back to us. If no one is available, our courier partner may leave a postage card detailing what they have done with your order, for example, they may state you need to collect your parcel from the local Post Office or your goods have been left in a safe place.
All deliveries will be made by 6 pm on the due date. Please check your tracking for further details before contacting our customer support team.
AGE VERIFICATION
Our carriers may follow 'Challenge 25' procedures and if they are in doubt the recipient is not of legal age to accept the delivery, then they will return the goods back to our warehouse. Do ensure you have valid identification available to accept deliveries.
NEXT WORKING DAY, EXPRESS AND SATURDAY DELIVERIES
For all Next Working Day and Express orders placed after 2pm, you will receive your order on the 2nd or 3rd working day. For example, if you place your order on a Thursday after 2pm and select Express Shipping, the latest you should receive your order is the following Tuesday by 6pm, for Next Working Day this will be Monday.
Currently we are not offering weekend deliveries.
Deliveries will not occur on public holidays in the UK.
BULK & LARGE ORDERS
We are one of very few drink retailers that offer a bulk delivery service. If you are ordering bulk (usually over 100Kg, for example, 7 or more cases of water / beer), then we'll palletise your goods or deliver these goods by hand if you are based in one of our London postcodes.
Palletised orders are normally received within 3-5 working days. Express delivery option is available on checkout depending on delivery postcode entered. London customers receiving their deliveries via our own logistics will receive a call from our customer support team informing you the day of delivery.
Can't accept pallets? Don't worry, our pallet partner will aid you to off-load the goods, you can also request them to take the empty pallet back. However if for any reason you cannot accept your bulk delivery then please contact our customer support team before the day of your delivery.
Please note: If you live in a block of flats, then palletised orders will only be delivered to the front of the building, it is your responsibility to meet the driver and collect the goods. The driver will not assist you to take the goods to your front door or carrying the goods up several flights of stairs.
DELIVERY TIMES & ORDER TRACKING
During festive and celebratory periods, such as Christmas, you may face delays in receiving your order, as courier networks tend to get very busy. Therefore if your order is not received within 5 working days then please get in touch with us immediately and we'll do our best to help you.
An email will be sent to you once your order has been shipped. Tracking details are accessible via email or by logging into your account. You can also check the status of your order here. In many cases, a signature will be required as proof of delivery.
Delivery times may vary due to reasons out of our control, for example, adverse weather conditions, strikes, or even ash clouds. For more accurate timings we will send you an automated email detailing tracking information after your order has been processed. We do not dispatch items during UK public holidays and on Weekends (Saturday / Sunday). During public holidays you could be faced with a 1 working day delay in receiving your goods.
HAND DELIVERY
In some instances, we may not use our courier partner to deliver the goods. Instead, we will send our own driver to deliver your order directly to your front door. To discuss your needs please contact our customer support team.
EUROPEAN & INTERNATIONAL SHIPPING, CUSTOMS AND DUTY CHARGES
Currently, we are not shipping orders to any locations in or outside the European Economic Area due to Brexit-related issues. Channel Islands, Jersey, and Guernsey customers can still order, however, delivery times may be longer than usual.
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