Returns & Refunds Policy
DrinkSupermarket.com complies with all UK laws including the distance selling law. All parcels shipped by DrinkSupermarket.com are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Every bottle is shipped in a specially designed cardboard box that provides superior protection. DrinkSupermarket.com fill the box with polystyrene loose void fill to ensure every bottle and parcel is fully protected during shipment. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.
If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.
Damaged and Defective Goods
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 24 hours of receiving the parcel. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer services team who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.
Incorrect, Unwanted Goods or Non-Collected Goods
You, as our customer, have 14 days of receiving the parcel to return an unwanted product back to DrinkSupermarket.com. Even if the product you ordered is part of a multiple item order. You will need to download and complete the returns form, and send it back to DrinkSupermarket.com along with the goods to return. You will be responsible for:
1) Not opening the container or removing any seals as part of the container
2) Keep in tact any accessory or details associated to the container
3) Completing the returns form
4) Re-pack all containers as they were received.
5) All postage / shipping costs
If the unwanted or incorrect product received by DrinkSupermarket.com is of a satisfactory condition or the product you received is incorrect then DrinkSupermarket.com will, by your request:
1) Issue a full refund excluding all original delivery charges paid, unless you received an incorrect item
2) Issue a credit-memo (there is no validity period)
3) Send out the correct or a replacement product with the same delivery terms as the original order
Please note that if goods are returned back to our depot due to non-collection from the Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping. You have the right to make a claim with the courier or the delivery company.
Theses terms do not affect your statutory rights.